Return Policy

Returns & Refund Policy

At Meow Woof, we want you to be completely satisfied with your purchase.

Returns

We offer a 30-day return policy from the date you receive your order.

To be eligible for a return, your item must be:

  • Unused and in its original condition

  • Returned with original packaging

  • Accompanied by proof of purchase

To request a return, please contact our customer support before sending your item back.

Return Address:
Meow Woof
Swan Mill, 1st Floor
4 Higher Swan Lane
Bolton, BL3 3AQ
United Kingdom

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or you receive the wrong product, contact us as soon as possible so we can resolve the issue quickly.

Non-Returnable Items

The following items cannot be returned:

  • Sale or clearance items

  • Gift cards

  • Personalized or custom-made products

  • Items that have been used or are not in their original condition

Exchanges

To exchange an item, simply return the original product (once approved) and place a new order for the desired item.

EU 14-Day Cooling-Off Period

Customers within the European Union have the right to cancel or return their order within 14 days of delivery, provided the item is unused, in its original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status.

If approved, your refund will be issued to your original payment method within 10 business days. Depending on your bank or payment provider, it may take a few additional days for the refund to appear in your account.

If you have any questions regarding returns or refunds, please contact the sales@meowwoof.co.uk customer support team.